Usage Scenarios of VISION Document Management

Documents form a vital component of any organization. Every department of an organization relies on documentations and the archiving department to administer their daily activities and keep track of them. As the organization grows, the paper work management becomes a plight for the company. Manual handling of the unnecessary and necessary documents may lead to undesirable consequences, for example, loss of confidential or necessary documents. Moreover, the aim of their effective tagging, sorting and retrieval is almost impossible with manual handling.

Today’s technology driven society has resulted in the emergence of several softwares and machinery to do the work manually handled earlier. After purchase, even these have certain prerequisites for their implementation and usage. Moreover, the budget touches heights as the purchase has to be in terms of hardware as well as software.

Vision Online Management System saves the client organization’s time and money. It fulfills all the needs and resolves all the issues that may arise in the management of any organization. Its user friendly features adapt and run swiftly as per the demands of the client’s organizational activities. Moreover, as it is online it is approachable wherever required and whenever required.

Vision Online Document Management System allows for efficient document handling, storage, tagging, labeling, sorting and retrieval. The client logs in through the user account provided by Vision and upload all the entire documents within no time into a centralized data warehouse. All the other modules are given access to the data warehouse for the storage and retrieval of the documents as per their privileges. Thus, usage of Vision Online Document Management System is trouble free and simple.

All the documentation created or received by the organization are kept in the consolidated data reservoir.

Then if a vacancy is available, the HR Department can easily access the data warehouse and fetch the CVs received by the organization earlier for hiring purposes.

If the Finance Department has to check the payments made by the organization to a particular client, they can easily retrieve the payment slips from Vision Online Database Management System.

If the Customer Relationship Department requires any information about the consumers of the organization, they can easily pull out the details and whole history of any specific consumer.

Web-based Vision’s Document Management System is useful for all types of businesses in various sectors. Organizations in the engineering sector, for example, often find the need of using web-based DM systems for efficient storage and retrieval of their drawings and documents. Vision can prove to be an excellent tool for this purpose. Similarly, other organizations such as schools, universities, law firms, archives departments, etc can greatly benefit from using Vision’s online management system. 

Generic Description of VISION Support Services

Every businessman's ultimate goal is to achieve the target objectives and organizational goals which primarily revolve around high financial gains and lower costs. The objective cannot be achieved unless and until the available resources i.e. human and material ones are managed and utilized efficiently.

In today's business world it has become very hard to compete the reason of which is demanding customers, mounting competition, and sluggish processes at all operational levels. Every day large amount of data is processed and all the paper work is digitalized to gain maximum benefit of the available data. Unless and until all the major processes are effectively managed, the desired result cannot be achieved.

Even after the completion of the goals an organization is expected to achieve its desired business target if its customers are satisfied. Here comes the role of support services in the accomplishment of the mentioned objective. Active role of support services leads to more sales and more business.

 Support services included a few services which companies used to provide earlier for instance telephonic support. With the passage of time, there has been a transformation in the way companies provide support services to it customers. These may include physical, telephonic, email or sms services.

The provision of excellent support services requires an organization to spend more on budget, purchase more hardware, allocate more resources, more training, more data handling and difficult handling. As compared to manual provision of all these forms of support services and their management, online systems are of great benefit.

Vision online support services carry customizable functional modules. The system combines an online simple user interface with extensive customization capabilities and a robust database to enhance user experience. Extensive reporting capabilities enable management to make timely and informed decisions and keep a close watch on financial transactions.

Implementing Vision Management System will create systematic and synchronized environment which shows compliance to our client’s procedure, processes and simplify the operating procedures of its resources.

As the data is kept in a centralized repository with all the necessary details that might be needed to resolve a customer’s issue therefore, it allows the support agents to access data quickly. Vision ensures the system is configured according to exact organizational structure and that all historical data is available in front of the support agent of the consumer who contacts support center.

Through Vision Online Support Services, client can offer various forms of support services to its consumers without spending a lot of money which include telephonic, email and instant messaging. Detailed data availability to the support agents help to resolve issues in not time. Thus, this leads to customer satisfaction and organizational success.

Usage Scenarios of VISION Support Services

Customer support plays a vital role in bringing up business productivity and enhancing business proficiency and quality. For a better customer support, one needs to have the most simple and effective support services. Enhanced support services give the enterprise competitive edge over other organizations.

Vision Support Services include the tools like Phone Support, Email and Instant Messaging. All of these tools are helpful in daily working routine of any organization. In order to communicate problems of customers Visions Support Services plays a vital role.

Vision Phone Support is an interactive system, where all the records of the customers and associates are reserved in a systematic manner, which results in easy access and revision of information. Vision Phone Support helps organizations in building up an active customer support. With the help of the service customer are able to call tech officer for their issues and queries. Moreover several organizations develop customer support for their clients to issue order and return orders.

 Vision Support Services provide ample of options and sub-modules for better management of tech teams within the organization. Vision Phone Support keeps a track of time spent by each staff member who is related to customer relationship management and tech support. Hence Vision Phone Support not only keeps a track of the customer and their order but it also helps in keeping track of employee’s attendance and performance.

On the basis of performance a skill level can be set on different team and its member. According to the performance, skill and specialization calls are transferred to different agents. If an agent is assigned to a certain client, in the absence of that agent the call may transfer to another tech officer. A customer will be catered in anyway.

Employees can also share the workload of their colleagues in order to attain solitary goal of the enterprise. Through the system organization can set new schedules, contracts, future maintenance based on historical data.

At the end of each month a performance evaluation report is generated for every officer belonging to tech and customer support mentioning their strong and weak points. Hence the job of HR is simplified to identify who is performing and whose not.

Email is integrated with every module of the Vision Online management System. Every employee belonging to any of the department has access to email plus they are provided with their own email id too. Most of the on and Off-work communication is done through email. Customer, Business Managers, Business Partners and other Employees send and receive data through email. Also with instant messaging they can easily get in touch with anyone where they can discuss work, share ideas or take a break and have jokes to lessen work burden.

Hence Vision Support Services is a complete package for any enterprise to satisfy the customer needs. With every tool incorporated with the system becomes the source of gaining competitive edge over other organizations.

Technology and Structure of Vision

Vision is an integrated and complete online business management system with customizable functional modules. The system combines an online simple user interface with extensive customization capabilities and a robust database to enhance user experience. Extensive reporting capabilities enable management to make timely and informed decisions and keep a close watch on financial transactions.

Vision has been developed on multi-user platform keeping in mind the role-based activities most departments in an organization need to perform. The system provides built-in features for user account management and security to ensure hierarchy based access to sensitive information. User can be provided with generic login on which they can be assigned to perform different system and business roles. Vision works at SSL 128 for security, the same security level which is provided in online banking system, which will prevent any abuse of the company’s important data.

With the exclusive usage of Microsoft technology, it has established a seamless interaction between all the aspects of Vision’s architecture. Vision was originally built with and continues to use Microsoft technologies and platforms. Vision is written in Microsoft dot net, SQL server database and windows server environment. Also it supports XML web services for integration of other systems.

With the excellent Microsoft Approach in the system, we provide our customers with a robust and fully integrated infrastructure, simplified administration and modification, ease in setting up and integration with other either Microsoft or Non Microsoft Systems, thus greatly reducing IT requirements. As not every organization are having internal IT team Vision provides import wizard from CSV files available to all users. Not only that it exports or reports in different file formats such as CSV, Excel, Word, PDF, RTF depending on the need defined by the organization policy.

Implementing Vision will create systematic and synchronized environment which shows compliance to our clients procedure, processes and simplify the task not only maintaining resources but also fast access to data, having most reputable data centers with replication facilities for high redundancy. Vision ensures the system is configured according to exact organizational structure and that all historical data is available before the go-live date.  

 

Vision is state of the art and complete online management system to streamline all operations and extensions of any organization. Through online centralized repository all the operational entities will be linked to each other by using desktops, laptops or smart phones. Vision is compatible with all browsers and operating systems which mean the organization does not have to get into the hassle of getting new software packages or shifting from their old systems. Besides all modules will be integrated to ensure that the required information is seamlessly available to all users’ at all operational locations. The online repository of information will be accessible via internet. The online repository will be integrated with a task management application enabling simplified allocation of tasks to staff. The solution will also provide a robust Reporting engine which will enable the management to view reports on customer communication, case management, and task execution and employee productivity.

Cloud Computing is Budget Computing for SMBs

Today, as we have a hard-hitting competitive business environment; the survival is for the toughest only. Only those can survive who have an increasing customer intimacy and business receptiveness and who has an effective grasp over using smart technologies.

Every businessman’s prime goal is to accomplish the target of high financial gains and lower costs. The objective cannot be achieved unless and until the available resources i.e. human and material ones are managed and utilized efficiently.

In the current era of technology, management of organizational resources has become colossal task. Companies have to spend an ample of budget for the purchase of business management solutions and the integration with the existing IT infrastructure.

The cost factor can only be justified once the system is up and running and producing results. It is also said that most businesses go into slump by choosing wrong business management system. The term is known as Total Cost of Ownership (TCO) which has remain the main concern for both end users and solution providers as it is the point of differentiation for both.

Every time an organization thinks of taking up a management system, it starts with the thought of how will it benefit the business, either in monetary or operational basis. In case if the business is slumped it will be considered as an unwise expense that was taken up by them. That’s why many SMB’s are reluctant to even be negotiated for Business Management Systems.

Ever since Software as a Service (SaaS) on-demand web-based/client model applications have been introduced in the market, business organizations have become autonomous in executing various tasks smoothly with less man power or heavy IT investments.

Millions of dollars are spent by the corporations on licensing, surveying and implementation of the business management system available by different vendors in the market now. And if the buyer is not satisfied he has to stick with the solution till expiration of the license. That is where SaaS business management systems provide opportunity especially to SMB’s to manage their business operations and to achieve bigger targets at a very affordable price.

Traditional, desktop based software have been overtaken by web-based applications which most commonly regarded as “online”, “hosted”, or “on-demand applications”. Owing to the increased dependability on the Internet and World Wide Web, today we see more and more businesses signing up with SaaS model applications readily available on the web for taking care of CRM, HRM, document management needs, contacts etc.

Why? Not just because they save time, effort, cost but also because SaaS applications offer benefits to business due to their multi-tenant efficiency, flexibility and scalability features. During the current economically turbulent times, it has become even more imperative to lead the race of time and be the priority choice for every opportunity and every customer interactions than it was ever before. Furthermore, it is best to utilize a system without having to make hefty investments on software which otherwise can be expensive to install, administer and maintain. Who needs initial big investments or suffer headaches of maintenance or fear the risk of losing your data, simply sign up with our services and access your data in a safe medium with pay as you go facility. No rules, no contract.

Vision Online Business Management System has been designed to fill the gap between various entry-level and multifarious high-end system. A cost effective management solution for your small or perhaps medium sized organization, Vision is a sophisticated business management tool packed with innovative features, facilitating with productivity-enhancing benefits and an array of customization options to befit your diverse business needs.

Unlike some other software options, Vision is an all-in-one-solution, eradicating the need for purchasing other system modules separately for taking care of further different organizational/business tasks.

With Vision you do not have to purchase any software or switch from your old system or implement anything additionally. Vision is a pay-as-you-go service, starting at a monthly cost of $39, yes just that! In contrast with others, licensed Business Management applications usually require a hefty license fee in advance, followed by smaller monthly maintenance fee which can usually sum up to be approximately 15-20% of the total license fee. Imagine that!

Vision’s in-built six outstanding modules comprising of Project Management, Field/Support Services, Document Management, HR Management, Customer Relations Management, and lastly, Accounting Management, come along with a set of fully integrated and interlinked system developed to streamline your business, increase productivity, and boost your revenue.

Along with the ease to set up and built-in security system, you can tailor your unique business needs with Vision’s customizable and scalable business solutions. Its powerful modules work seamlessly together in order to deliver incomparable performance, reliability, and add value to your business.

Vision Online Business Management System allows your employees to collaborate and share vital information and systematize their work in a single real-time system. You can keep a track on all the functional and financial activity going on around your entire organization. Armed with that knowledge you can improve your processes - your entire company becomes smarter about prospects and customers and your ability to meet their demands and exceed expectations.

Vision helps you maximize your customer relationships and other prospect opportunities that come your way. You can effortlessly streamline in-house employee or client communications in order to improve sales and service productivity which ranks up your overall business effectiveness and achievability.

If you want to manage all your documents and projects in one place without losing any essential data and keep a track of time and budget, Vision qualifies for being your ultimate choice for meeting all your unique business demands.

Enhance your sales and marketing efforts with an automated system that facilitates you in providing a better decision-making aptitude. Furthermore, it helps you stay updated with up-to-the-minute information and details any time.  

Vision enables you to forecast, track and administer your revenue plan, underlying projects in pipelines and other business goals.

Without installing any hardware or software, only an internet connection can help you make it all doable with your Vision Business Management Solution, amplifying your business processes and workflow within fewer resources. This way, you can access your information, share and save data accordingly from remote locations without having to be restricted to your organizational or business premises.

When you can easily get most of your work done with Vision’s multiple-tasking Online Business Management System, then why spend heavy funds and make investments on purchasing individual software to manage different organizational tasks? 

VISION Project Management

Of course, every project comprises of different set of complexities and challenges, distinct from the other. Whether or not the project is simple or complicated, project managers must keep a bird’s eye view of every project activity so as to accomplish the project objectives on respective time.

Vision’s Project Management solution provides a 360 degree visibility of each and every project right from concept till end delivery outcome. Vision’s powerful project management tool helps in delivering a lucid initialization against all goals and objectives prioritized.

Managing project plans in emails, spreadsheets and offline files in different locations was a thing of yesterday. With Vision, you can keep all your files maintained in one secure location and maintain a full insight into your business and easily keep a track of your team's collaborative work.

With Vision Project Management module, you easily see the status of your project and also helps you in merging your email communications and business contacts into the planning process. The unique flexible infrastructure enables managers to easily coordinate every little detail of the projects with their team and other associates and have a real-time, patent picture of multiple projects going in a row.

Work supervision, team coordination and collaboration are smoothly managed and maintained with Vision for easier and faster multiple projects management. Keep a track on time and cost spent on each task and build real-time cross-project reports.

Vision puts you in charge of your projects. You can track project progress through sending/receiving daily email alerts to resources, team members, customers/partners. You can efficiently upload multiple attachments against your projects as per your convenience.

Using Vision, you can effortlessly organize and add up as many projects running under your administration and can easily break down the (parent) project into (child) components in a hierarchical order, for a clearer, conceptual and uncluttered comprehension of the project. You can even link your project to other external resources and equipments for added help in the implementation and training.

With our project management module, project managers can define different access rights, against each user, from basic read only access to full control administrator level access. You can grant module rights to each user or group for an easy administration.

You can maintain a schedule and update the plan in one click. Every time you make changes in your plan, they are instantly made visible to all the team members, according to your need. This way, you can enhance the individual and mutual productivity of the entire team and meet deadlines by issuing automatic task reminders.

Vision has been created and designed in a way so that you can easily integrate all your tasks with other modules seamlessly and prioritize risks before any hindrance(s) may affect your projects.

Employees within an organization have different designated roles, depending upon the type of project and field. With Vision’sProject Management module, project managers can easily define different access rights against each user i.e. whether to allow them a basic level access or full control administrator level access. This way, you can permit module rights to each team member or group of teams for an easy and streamlined administration.

VISION Project Management - What business benefits it brings

Vision’s Online Project Management System has been developed to help businesses in being able to accomplish projects in an effective and efficient manner. You can easily keep a track of all your projects, maintain scheduling, synchronise the calendar with completion dates and manage reporting functions. This way, the project lead and the other members gain easy accessibility. Since the system is maintained online and doesn’t require you to install and purchase any hardware and software, if you have an internet, you can access it no matter where from anywhere – home, office and even if you are on the road. You have complete control over your project and thus you are facilitated with a 360 degrees view of all your projects 24/7.

With view of the features of Vision’s Project Management System, it gives you an easier and more organized way to plan and monitor your under-going projects. Vision allows you to store all project information and data in a single location; thus, enabling the executives, project managers, and employees to access, track and supervise project information rapidly, efficiently and proficiently, from any Internet with the condition that you any Internet connected location.

When looking at it from Project Team leaders’ perspective, Vision’s Project Management System provides them a convenient tool to manage every phase of the project. They can easily supervise much of their work process including assigning and prioritising tasks, keeping a track of the progress, keeping deadlines in check, setting milestones, and also manage cost and budget of all the projects separately and immaculately. Also, setting up resources and priorities can easily be managed.

Vision allows project leader to easily keep a check on the progress of all the individuals working on specified projects. In case, a certain member of the team isn’t able to fulfil his assigned duties in accordance with the deadline, the project leader after identifying the person can assign the tasks to preferably another member who can easily manage the task, without any further delays. This way, you can maintain your schedule according to team’s performance and improve your project’s accountability.

With Vision’s proficient and transparent tracking system, you can instantly indentify your project status at any time and share information and collaborate with team instantly. This foresees any cost overrun and can be controlled immediately. In case of any misuse or embezzlement found anywhere during the project, it can be tracked down since project related progress is automatically recorded in the system.

For an amplified business growth, use Vision
Online System to help you reach great heights of success within a short duration.